Telephone: 01926 408770
By using our website, you signify your acceptance of our Terms & Conditions. If you do not agree with any of the terms set out below, please do not use this website or submit any personal information.
Making a purchase could not be easier. Just browse our product pages, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to process your order. When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email. We accept all major credit and debit cards including Visa, MasterCard, Visa Delta, Visa Electron, Switch and Solo. You may send your credit card information securely via the Internet as our online processing is undertaken by PayPal a world recognised leader in secure online payment processing. Please note that The Beauty Box Retail Ltd reserves the right to change our prices at any time. The Beauty Box Retail Ltd may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights. All new Orders are deemed separate and each is treated individually.
The price for each Product is shown on www.the-beautybox.co.uk and includes V.A.T at 15%. All prices are in £ GBP Pounds Sterling (UK Pounds).We always try to make sure that the prices on www.the-beautybox.co.uk are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.
Your order will only be processed if your credit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion will we ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us. Orders are despatched using Royal Mail first class delivery.
We will endeavour to despatch your order first class on the day of receipt if we have the order in stock. You will normally receive your order within 3 to 5 working days. If we do not have your order in stock, we will tell you either by email or telephone. We will tell you when we expect that part of the order to arrive. You will be given the opportunity to cancel that part of the order if you so wish. We may send some of the items in more than one package if some items are not in stock.
If you would like to know the current status of your order, please email us at info@the-beautybox.co.uk with your name and order number.
We accept back any goods which are not satisfactory for any reason for a full refund providing they are in an un-used, un-opened and ‘as new’ condition within seven days from the day after you receive the goods. A valid RMA (Return Merchandise Authorisation) number must appear on the outside of the package and this unique number is obtained together with returns address by contacting us with details of the reason for the return. Please let us know that you will be returning the goods within 7 working days starting the day after delivery. You also have an unconditional right to cancel your order within 7 working days from the day after delivery of the goods without giving a reason and we will then refund your money as soon as possible but within 30 days of your cancellation. The cost of postage & packaging for returning the goods will be charged to the customer unless the goods are faulty, in which case we will reimburse the postage cost for the return to you in full. This does not affect your statutory rights as a consumer. Please note - should an order be returned to us because you did not collect it in time after an attempted delivery or the address you entered was incorrect we reserve the right to pass on any costs incurred.
Call us on 01926 408770 (+44 1926 408770 from outside the UK) between 9.00am - 5.00pm Monday to Friday and 9.00am - 12.00 noon Saturday. Please have your credit card details ready.
Our Registered VAT No is 979 0207 94. All prices quoted are inclusive of all UK taxes. It is the responsibility of customers residing outside the UK to pay any extra taxes due on the goods and we will not accept responsibility for any action taken by customs in your country. It is a requirement in the UK to include a customs docket, which notifies the customs authorities of the goods contained within the package.
We guarantee your satisfaction on any goods received faulty or damaged. We ask that you notify The Beauty Box Retail Ltd within 10 days of receipt and we will tell you how to return the goods to us. We will pay for the return postage of faulty or damaged goods. This does not affect your statutory rights as a consumer.
Products are suggested by The Beauty Box Retail Ltd based on the accuracy of information given by you on the online consultation and face mapping forms. These forms are not intended as a substitute for a one to one consultation with our qualified skin care professionals and they are not intended as medical advice. It is particularly recommended that all first time users of Dermalogica products complete these forms. You should contact our online skin care therapist if you have any questions for advice.
Our aim is to provide 100% satisfaction and we rigorously investigate any complaints that you may have. If you do wish to make a complaint about our products or services, please email us in the first instance to info@the-beautybox.co.uk. Please provide full details about your complaint. We will acknowledge your complaint within 5 working days and provide a likely timescale for resolving the dispute and keep you informed about the progress.
If you need to contact us, you may do so by sending an email to info@the-beautybox.co.uk, we aim to respond to all email enquires within 24 hours. Alternatively, you can phone us on 01926 408770 (+44 1926 408770 from outside the UK) between 9.00am - 5.00pm Monday to Friday and 9.00am - 12.00 noon Saturday or you can write to us at Customer Services, The Beauty Box Retail Ltd, Unit 2, Slade Hill, Hampton Magna, Warwick, CV35 8SA.
The Beauty Box has made every effort to ensure the accuracy of the information contained in this site.
Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our products and services, nor does it constitute an offer for the sale of any particular product or service.
All rights, including copyright and database right, in the website and its contents, are owned by or licensed to The Beauty Box, or otherwise used by The Beauty Box as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from The Beauty Box or the copyright holder.
You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.
The Beauty Box reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. The Beauty Box reserves the right to monitor submissions to the site and to edit or reject any submissions.
We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.
Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.
In no event will The Beauty Box be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.
Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.
All names, images, logos identifying The Beauty Box are proprietary marks of The Beauty Box. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. The Beauty Box does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.
The Beauty Box does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of The Beauty Box and you visit entirely at your own risk.
The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. The Beauty Box cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.
If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.
The Beauty Box reserves the right to change any of its terms and conditions at any time by posting changes online.
If you do not accept these Terms in full, you must stop using this website immediately.
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