DELIVERY & RETURNS POLICY

Shipping and Handling

Your order will only be processed if your credit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion will we ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us.

What are your Shipping Charges

Orders are despatched using Royal Mail First or Second Class delivery, Royal Mail Standard Parcels, Parcelforce 24 and Parcelforce 48, Special Delivery and our Courier service.

- Please note our service is by Royal Mail First or Second Class. You are unable to track these items although we do obtain a Certificate of Postage in every case. If your order is urgent, we recommend that you upgrade to Guaranteed next day delivery, Parcelforce 24 or 48. Your order can be tracked and requires a signature on delivery.
- Postal charges are clearly indicated on both the product page and checkout page.

When can I expect my order?

We will endeavour to despatch your order by first class mail on the day of receipt. You will normally receive your order within 3 to 5 working days. If we do not have your order in stock, we will tell you either by email or telephone. We will tell you when we expect that part of the order to arrive. You will be given the opportunity to cancel that part of the order if you so wish. We may send some of the items in more than one package if some items are not in stock.

What happens if no-one is in when my order is delivered?

A card will be normally be put through your door advising that delivery has been attempted, and telling where your parcel has been taken.

You have sent me an e-mail to say my parcel has been dispatched but I have not received it, what should I do?

In the first instance, please check with your local sorting office to see if your parcel is being held there, even if you have not received a card through your letter box. If the parcel is being held, the Royal Mail will only arrange re-delivery with you the addressee, they will not allow us to do this on your behalf.
If your parcel is not being held there then please send us an email at info@the-beautybox.co.uk with your order number and name and we will try track your item for you.

Please note, if there is no one in when your order is delivered and it is taken back to the delivery office and not collected by you, we reserve the right to pass on the original postage cost when the goods are returned to us when making a refund.

Despite our very best efforts, even First Class mail may take several days to get to you. Unfortunately this is out of our control. We obtain Certificates of Posting as a record for all despatched orders mainly because we know Royal Mail sometimes has difficulties in meeting its own targets but also, sadly, because some people are dishonest.

We will of course send you a replacement order if yours goes missing. Royal Mail will not treat an item as missing until 14 days have passed which we feel is unreasonable but we ask you to wait at least 7 days from the order date before writing the original order off as a lost item. If your order is particularly urgent or important we recommend that you select Next Day UK Delivery as your postage option.

Returns and Cancellation policy

We accept back any goods which are not satisfactory for any reason for a full refund providing they are in an un-used, un-opened and ‘as new’ condition within seven days from the day after you receive the goods. A valid RMA (Return Merchandise Authorisation) number must appear on the outside of the package and this unique number is obtained together with returns address by contacting us with details of the reason for the return. Please let us know that you will be returning the goods within 7 working days starting the day after delivery. You also have an unconditional right to cancel your order within 7 working days from the day after delivery of the goods without giving a reason and we will then refund your money as soon as possible but within 30 days of your cancellation. The cost of postage & packaging for returning the goods will be charged to the customer unless the goods are faulty, in which case we will reimburse the postage cost for the return to you in full. Please return the products by Second Class mail and obtain a Certificate of Postage from the Post Office. There is no additional charge for this. This does not affect your statutory rights as a consumer. Please note - should an order be returned to us because you did not collect it in time after an attempted delivery or the address you entered was incorrect we reserve the right to pass on any costs incurred.

Order by telephone

Call us on 01926 408770 (+44 1926 408770 from outside the UK) between 9.00am - 5.00pm Monday to Friday and 9.00am - 12.00 noon Saturday. Please have your credit card details ready.